Refund and Returns Policy

Helen Adult and Kiddies (Helenadultkiddies.com.ng)

At Helen Adult Kiddies, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which items purchased from our website may be returned, exchanged, or refunded.

1. Eligibility for Returns

Items are eligible for return only if all the following conditions are met:

• The request is made within 7 days of receiving the item
• The item is unused, unwashed, and in its original condition
• All original tags, packaging, and accessories are intact
• Proof of purchase (receipt or order confirmation) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Innerwear and intimate apparel
• Worn, washed, or altered items
• Items purchased during clearance or promotional sales (unless defective)
• Gift cards or digital products

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Provide clear photos or videos showing the issue
• Once verified, we will offer a replacement or refund at no extra cost

Failure to report within the stated time may affect eligibility.

4. Return Process

To initiate a return, please contact us using the details below:

• Email: admin@helenadultkiddies.com.ng
• Phone: +2347037627060

Include your order number, reason for return, and supporting images if applicable. Do not send items back without prior approval.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error
• We are not responsible for items lost or damaged during return transit
• We recommend using a trackable courier service

6. Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued via the original payment method
• Shipping fees are non-refundable, except in cases of company error

7. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

8. Store Credits

In some cases, refunds may be issued as store credit, which can be used for future purchases on our website.

9. Policy Updates

Helen Adult Kiddies reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on this page.

10. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

Helen Adult Kiddies
📍 2 Candos Road, Along Fatade Road, Baruwa Ipaja, Lagos State
📧 admin@helenadultkiddies.com.ng
📞 +2347037627060